Terms and Conditions

YOU HEREBY ACKNOWLEDGE AND AGREE THAT THE SERVICES ARRANGED BY SIGNATURE FLIGHT SUPPORT LLC, AND ANY OF ITS SUBSIDIARIES OR AFFILIATES AT AIRPORTS ACROSS NORTH AMERICA, LATIN AMERICA AND THE CARIBBEAN, ARE GOVERNED BY THE FOLLOWING TERMS AND CONDITIONS (HEREINAFTER, THESE “TERMS”). 

1.             DEFINITIONS: “Signature” shall refer to Signature Flight Support LLC, and any of its subsidiaries or affiliates, whose services have been contracted for in accordance with the terms and conditions set forth in this document. “You”, “Your”, and “Customer” shall refer to the entity for whom the Services are being requested. For the purposes of these Terms, Signature and Customer may each be referred to individually as a “Party” and collectively “Parties.” “Airport” shall refer to the airport at which the Services are performed. “Aircraft” shall refer to the aircraft for which Services are requested. “Services” shall refer to any products and services provided and/or furnished by Signature to Customer.

2.             DISCLAIMER OF WARRANTIES:  Warranties on any product or service sold and/or provided hereunder are those made solely by the manufacturer. Signature hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Signature neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products or services.

3.             INDEMNIFICATION:  Customer agrees to fully indemnify, save and hold harmless Signature, its subsidiaries, affiliates and parent company and the Airport from and against all claims, suits, damages, fines, penalties and actions, including reasonable attorney’s fees, costs and all expenses and fees incidental to the investigation and defense of any claim (collectively, “Damages”) arising out of Signature’s acts or omissions, or the act or omissions of its directors, officers, employees, agents or assigns, except to the extent such Damages arise from the gross negligence or willful misconduct of Signature.

THE PARTIES HEREBY AGREE THAT UNDER NO CIRCUMSTANCES SHALL SIGNATURE BE LIABLE TO THE CUSTOMER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, WHETHER IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY AND NEGLIGENCE), SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF USE OR ANTICIPATED PROFITS, DIMINUTION OR LOSS OF VALUE, OR COSTS ASSOCIATED WITH SUBSTITUTION OR REPLACEMENT AIRCRAFT.

4.              FORCE MAJEURE:  Except each party’s monetary obligations, neither party shall be liable or deemed in default to the extent that performance is delayed or prevented for any reason beyond the reasonable control of either party. The party affected by any such delay or prevention of performance shall give prompt notice to the other and use its best efforts to remove the cause as promptly as possible.

5.             APPLICABLE LAW:  These Terms shall be governed by the laws of the jurisdiction in which the Airport is located. The parties will try to amicably resolve any dispute relating to these Terms and/or the Services within sixty (60) days from receipt of the first notice of a dispute by either party. If the parties do not timely resolve the dispute, Customer hereby (a) submits and consents to personal jurisdiction in the State of Florida for any action arising out of or in connection with these Terms and/or the Services; (b) waives any and all personal rights under the laws of any state to object to jurisdiction within the State of Florida; and (c) agrees that for any cause of action arising out of or in connection with these Terms and/or the Services
, the exclusive venue shall be a federal court in Orange County, Florida, and only if that court lacks jurisdiction, then venue shall be proper only in a state court physically located in Orange County, Florida.

6.              REPRESENTATION OF INSURANCE:  By execution of these Terms, the Customer represents to Signature that it currently maintains, from reputable insurance carriers, policies of aircraft and comprehensive general liability insurance with respect to its aircraft, operations and maintenance, as well as “all risk” type hull insurance on its aircraft and engines. In the event claims are also made against Signature’s insurance carriers, Customer’s insurance carriers shall provide primary coverage. Customer and its insurers waive their rights of subrogation in favor of Signature with respect to Damages arising from Services performed by Signature and/or the presence or expected presence of the Aircraft or the Customer (or its, employees, crew, contractors, subcontractors, passengers, invitees, officers, directors, servants, or vendors) at the Airport.

7.              TOWING:  Unless otherwise agreed upon in writing, Signature shall have the primary responsibility to tow Aircraft.  The Customer agrees not to undertake the towing/repositioning of the Aircraft.

8.              PAYMENT: In consideration of the Services provided by Signature, Customer agrees to pay all charges incurred for Services provided with respect to the Aircraft described on this Agreement while located at the Airport, including actual attorneys' fees if collection is required.

9.              DEFAULT; REMEDIES:  It shall be considered a “Default” pursuant to these Terms if Customer fails to make any payment to Signature when due.  In the event of any Default hereunder, Signature shall have the right at Signature’s option, to relocate the Aircraft to any location at the Airport without notice. (Customer hereby waives any right or claim to recover damages from Signature relating to such towing, removal, storage, and relocation); In addition to the foregoing, Signature is entitled to all rights and remedies available to it at law or equity. 

10.         ENTIRE AGREEMENT:  Except as otherwise agreed upon in writing by the Parties, the Terms constitutes the entire agreement and all prior correspondence, memoranda, negotiations, or understandings (written or oral) and are merged into and superseded by these Terms.

11.         RELOCATION: Notwithstanding any provision of these Terms to the contrary, Signature shall have the right to temporarily relocate the Aircraft from time to time and the terms and conditions of these Terms shall apply with respect to such relocated space.

12.         AUTHORITY:  You represent that you are fully authorized to enter into these Terms on behalf of the Customer and the Aircraft owner(s) and to bind the Customer and the Aircraft owner(s) to the terms and conditions set forth in these Terms.

13.         SAFETY AND SECURITY:  Customer shall comply at its own expense with all applicable security requirements, including, but not limited to, those of Signature, Federal Aviation Regulations (“FAR”), the TSA, and any Airport Security Program, all as amended from time to time. Customer shall take all action necessary or as directed by Airport to ensure compliance such requirements.  If Signature or the Airport incurs any fines as a result of the acts or omissions of the Customer, Customer agrees to pay all such fines and penalties in accordance with its indemnification obligation set forth herein and to cure any security deficiency immediately.  Signature and the Airport reserve the right to take whatever action necessary to cure any security deficiency if Customer fails to remedy the security deficiency promptly and to be reimbursed any and all costs and expenses associated with such action.

14.         SECURITY OF PERSONAL PROPERTY:  Customer is at all times responsible for securing and locking the Aircraft, including but not limited to properly inspecting, approving, and attaching tie down ropes or chains. Signature’s performance of any Services or providing ropes, chains, or chocks does not constitute Signature’s acceptance of responsibility for the Aircraft’s overall security. Signature shall have no obligation to accept keys to the Aircraft, automobiles, or other vehicles.  Signature shall not be responsible for the security of Customer’s personal property, including the Aircraft, and including but not limited to deliveries made to Customer. Customer acknowledges that any security or safety measures employed by Signature are for the protection of Signature’s own interests; that Signature is not a guarantor of the security or safety of Customer, its employees, guests, contractors or licensees, or of its property; and that such security and safety matters are the responsibility of Customer and the local law enforcement authorities.

15.         INCLEMENT WEATHER: Customer agrees to indemnify, hold harmless, release and defend Signature from any and all Damages arising out of any effects of inclement weather.  Customer shall be solely responsible for any such losses, or it will look solely to its insurance coverage. Customer waives all rights of subrogation for itself and its insurance carriers.

16.         NON-WAIVER: No waiver by any Party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the Party so waiving. No waiver by any Party shall operate or be construed as a waiver in respect of any failure, breach or default not expressly identified by such written waiver, whether of a similar or different character, and whether occurring before or after that waiver. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from these Terms shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

17.          DATA PRIVACY:  Signature uses Customer passenger and flight crew personal details to provide flight related services including facilitating passenger and flight crew entry into and exit from the country [and state] where the flight lands, or from which the flight departs. This necessarily includes handling information provided by Customer or its agent related to the passengers and flight crew passport and visa details, and if relevant, flight related health/access requirements and/or dietary/religious preferences or requests.

18.          TRADE CONTROLS/SANCTIONS: Customer represents that Customer, the Aircraft and its owner(s)/operator, Customer’s passengers, origin, destination, and the purpose of route are not subject to sanctions, that the flight is being carried out in compliance with applicable trade controls, and that providing the Services will not cause Signature to be in violation of any trade controls or subject to any sanctions or other penalties. Trade controls include restrictions on: (i) transactions or other dealings with sanctioned countries/territories or sanctioned entities, individuals, or governments; (ii) exports, reexports, and other transfers of goods, software, and technology across borders, or to persons of other nationalities; and (iii) direct or indirect support of certain unsanctioned non-U.S. boycotts. Customer retains responsibility for compliance with all applicable trade controls. Any violation Signature discovers may result in immediate termination of the Services and may be reported to law enforcement authorities.

19.         APPLICABILITY: These Terms shall apply at each of Signature’s fixed base operations with respect to the Customer and/or the Aircraft.

20.         SEVERABILITY:  If any authority with proper jurisdiction determines that any provision is illegal, unenforceable, or invalid in whole or in part for any reason, all valid and enforceable provisions remain unaffected.

21.         WAIVER OF JURY TRIAL:  THE PARTIES STIPULATE THAT TRIAL BY JURY IS WAIVED.

You hereby acknowledge and agree that Your use of the Groundhandling Services, Short-Term Hangarage Services and/or Refuelling Services arranged by Signature Flight Support at airports across the EMEA region is governed by the following terms and conditions ("T&Cs"), unless there is a Standard Ground Handling Agreement ("SGHA") in place between You and Signature Flight Support in which case that SGHA shall prevail over these T&Cs. As set out in the Charge Note, services ticked on the accompanying Charge Note will be referred to as the “Services”, however, if no Charge Note has been issued, then the services which have been provided and/or invoiced for will be considered the “Services”.  "SFS", "Our" and "Us" refer to Signature Flight Support UK Regions Limited, Signature Flight Support London Luton Limited or another subsidiary of Signature Aviation Ltd, respectively, as the context requires. "You", "Your" and "Yourself" refer to the carrier company, passenger of the carrier company, or any third party engaged by and/or any acting on behalf of the carrier company and/or passenger, as the context requires.

1           General

1.1.         You represent that You, Your Aircraft (for the purpose of these T&Cs, “Aircraft” means the aircraft as detailed in the accompanying Charge Note) and its owner(s)/operator, Your passengers, Your origin, Your destination, and the purpose of Your route are not subject to sanctions, that the flight is being carried out in compliance with applicable trade controls, and that by SFS providing the Services will not cause Us to be in violation of any trade controls or subject to any sanctions or other penalties. Trade controls include restrictions on: (i) transactions or other dealings with sanctioned countries/territories or sanctioned entities, individuals, or governments; (ii) exports, re-exports, and other transfers of goods, software, and technology across borders, or to persons of other nationalities; and (iii) direct or indirect support of certain unsanctioned non-U.S. boycotts. You retain responsibility for compliance with all applicable trade controls. Any violation SFS discovers may result in immediate termination of the Services and may be reported to law enforcement authorities.

1.2.         If there is a credit agreement in place between You and SFS, SFS shall send You invoices for the Ground Handling Services, Short-Term Hangarage Services and/or Refuelling Services performed hereunder, which You shall pay by bank transfer within thirty (30) days of the date of the relevant invoice as set out in Section 3 of the credit agreement or such other date as may be specified on the invoice.

1.3.         Subject to the provisions of paragraph 1.7(iii) and (iv), in the event that there is no credit agreement in place between You and SFS, You shall pay for the Ground Handling Services, Short-Term Hangarage Services and/or Refuelling Services performed by SFS either by way of bank wire transfer in immediately available funds to an account designated by SFS, using a credit card, or by such other method as nominated by SFS from time to time. All payments hereunder shall be made in local currency and, in the event no such currency is specified, in British pounds sterling.

1.4.         All fees payable pursuant to paragraphs 1.2 and 1.3 above and 1.6 below shall be paid together with value added tax or any similar tax (if any) properly charged thereon and without set-off, demand or deduction.

1.5.         In the event that any amount payable by You to SFS becomes overdue, SFS may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998 and claim debt recovery costs in accordance with that Act. If there is a credit agreement in place between You and SFS, any failure to abide by the term of the credit agreement may also result in withdrawal of the credit facilities. SFS is also entitled to a general and particular lien on any of Your goods in SFS’s possession for all amounts due from You to SFS under any contract and until provided otherwise SFS is entitled to assume that such goods are Your absolute property or, if not owned by You, that You have the authority to put them in SFS’s possession subject to these T&Cs. SFS may also recover from You all costs and expenses of exercising such lien including (without limitation) storage charges.

1.6.         Short-Term Hangarage Services: in the event You choose to be provided with Short-Term Hangarage Services, You acknowledge and agree to the following terms: (i) although SFS will try to take into account any specific preferences You might notify Us about, any hangarage space assigned to You on SFS premises will be on a non-exclusive and non-dedicated basis; (ii) notwithstanding any provision of these T&Cs to the contrary, SFS shall have the right to temporarily relocate Your Aircraft of these T&Cs to a similar space and/or hangars from time to time and these T&Cs shall apply with respect to such relocated space; (iii) if renting on a daily basis, You will make payment for the stay at the date agreed by SFS but no later than on departure (unless by written consent of both You and SFS); (iv) if renting on a monthly basis, You agree to make payment on the first day of the month thereafter; (v) SFS or its subcontractors shall have the primary responsibility to tow Your Aircraft. You shall permit SFS or its subcontractors: to manoeuvre Your Aircraft within SFS’s premises; to park Your Aircraft anywhere on SFS’s premises; to move Your Aircraft in order to facilitate the proper operation of such premises, the manoeuvring of other aircraft or equipment or for the successful delivery of the Short-Term Hangarage Services in general; (vi) You will not start or run Your Aircraft’s engine, or in any way undertake the towing/repositioning of Your Aircraft, while it is in its allotted space or on SFS’s premises; (vii) You will ensure that Your Aircraft is in a safe condition before entering its allotted space or on SFS’s premises and not endanger, remove or interfere with property belonging to SFS or any other person while Your Aircraft is in its allotted space; (ix) You represent to SFS that You currently maintain, from reputable insurance carriers, policies of aircraft and comprehensive general liability insurance with respect to Your Aircraft, operations and maintenance, as well as, “all risk” type hull insurance on Your Aircraft and engines. In the event claims are also made against SFS’s insurance carriers, Your insurance carriers shall provide primary coverage; and (x) You will not use Your Aircraft’s allotted space for, and will not permit the operation of, a fixed base operation or any business substantially similar to any portion of SFS’s authorised general or commercial aviation operations at the Airport.

1.7.         Subject to paragraphs 1.8 and 1.9, SFS’s maximum aggregate Liability to You will be limited to an amount not exceeding the level of deductible under Your Hull All Risk Policy which shall not, in any event, exceed USD 1,000,000 except that loss or damage in respect of any incident below USD 3,000 shall not be indemnified. For the purposes of this paragraph 1.7 and paragraphs 1.8 and 1.9, “Liability” shall mean liability arising out of or in connection with these T&Cs, whether in contract, tort, misrepresentation, restitution, under statute or otherwise, including (without limitation) any liability arising from a breach of, or a failure to perform or defect or delay in performance of, any of a party’s obligations under these T&Cs, in each case howsoever caused including (without limitation) if caused by negligence.

1.8.         SFS and its employees, agents, and affiliates will have no liability to You for any:

(a)          loss of profit (whether direct, indirect or consequential);

(b)          loss of use, loss of revenue, loss of production or loss of business (in each case whether direct, indirect or consequential);

(c)          loss of goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential);

(d)          loss of anticipated savings or loss of margin (in each case whether direct, indirect or consequential);

(e)          loss of bargain (whether direct, indirect or consequential);

(f)          losses arising as a result of Jet Fuel Co-Mingling under clause 1.16 (whether direct, indirect or consequential);

(g)          liability of the You to third parties (whether direct, indirect or consequential); or

(h)          indirect, consequential or special loss,

subject always to paragraph 1.9.

1.9.         Nothing in these T&Cs will operate to exclude or restrict any Liability of a party:

(a)          for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or

(b)          for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.

Any Liability of SFS which falls within this paragraph 1.9 will not be taken into account in assessing whether the financial limit in paragraph 1.7 has been reached.

1.10.           You shall not make any claim against Us and agree to indemnify Us and Our employees, agents and affiliates in respect of any claims, liabilities, costs, expenses, damages and losses (including any direct or indirect losses or consequential losses, loss of profit, loss of reputation, penalties, and legal costs and all other professional costs and expenses) (“Losses”) suffered or incurred by Us arising out of or in connection with the provision of Ground Handling Services, Short-Term Hangarage Services and/or Refuelling Services pursuant to these T&Cs, unless such Losses occur because of the gross negligence or wilful misconduct of SFS or one of its employees, agents or affiliates.

1.11.          If any part of these T&Cs are found by a court or authority of competent jurisdiction to be illegal, unlawful, void or unenforceable, such term shall be deemed to be severed from the remaining T&Cs and this shall not affect the remainder of the T&Cs which shall continue in full force and effect.

1.12.       These T&Cs are subject to English law and any dispute (including in relation to non-contractual disputes) shall be subject to the non-exclusive jurisdiction of the English courts. Nothing in these T&Cs affects Your statutory rights.

1.13.       SFS reserves the right to unilaterally modify these T&Cs at any time without notice.

1.14.       Any handwritten amendments or changes made to the Charge Note are subject to approval by SFS’s accounting and/or legal department. You acknowledge that signature of the Charge Note confirms that the Services have been rendered, and in case that the Charge Note has not been signed, then the acceptance of Services will be deemed as acceptance of these T&Cs.  Both parties acknowledge and agree that over payments will be refunded and under payments will be invoiced.

1.15.       No party shall be deemed in default of these T&Cs to the extent that any delay or failure in the performance of its obligations under these T&Cs results from any cause beyond its reasonable control and without its fault or negligence, such as acts of God, acts of civil or military authority, embargoes, epidemics, war, riots, insurrections, fires, explosions, earthquakes, floods, unusually severe weather conditions, labour disputes or unavailability of parts. In the event of any such excused delay, the time for performance shall be extended for a period equal to the time lost by reason of the delay.

1.16.       In respect of the jet fuelling services, the parties acknowledge and agree that Jet-A fuel may contain quantities of SAF fuel and vice-versa (“Jet Fuel Co-Mingling”). By selecting SFS to provide You with jet fuelling services, You agree to the potential for Jet Fuel Co-Mingling and acknowledge the exclusion of SFS’s liability in respect of any such Jet Fuel Co-Mingling as set out in clause 1.8(f) of these T&Cs.

1.17.       In the event that You wish to cancel a handling request made under these T&Cs, You must notify Us promptly, and in each case, no later than 48 hours before the scheduled handling request. We reserve the right to charge the following penalties:

-     Failure to notify prior to 48 hours before scheduled handling request: 50% of the handling fees payable for such request.

-     Failure to notify prior to 24 hours before scheduled handling request: 100% of the handling fees payable for such request.

2                 Prohibited Conduct

2.1.             SFS services and premises must not be used for any unlawful purpose whatsoever (including, without limitation, in contravention of applicable anti-bribery and corruption laws or regulations – including the UK Bribery Act 2010 and Foreign Corrupt Practices Act of 1977 - or any sanctions imposed by any regulatory authority worldwide).

2.2.             You procure that You comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption including the Bribery Act 2010.

2.3.             In order to preserve the privacy and confidentiality of other passengers, You must conduct Yourself in an appropriate manner and must not approach any other passengers or disclose the presence of such passengers to any third party. SFS reserves the right, at its sole discretion, to remove You from Our premises in the event of inappropriate conduct or conduct which infringes the rights (or inhibits the peaceful use and enjoyment of SFS) of any other passenger.

2.4.             You agree to comply with any laws in force in the United Kingdom from time to time that relate to data protection, the processing of personal data and privacy applicable to the parties to these T&Cs and/or the subject matter or performance of these T&Cs. In the unlikely event that You will process any personal data under these T&Cs, You will enter into Our standard data protection terms (or such equivalent terms as may be updated from time to time).

The following Terms and Conditions of Use govern your use of the Signature Flight Support web site (“the Site”), operated by Signature Aviation Ltd. Your use of the Site constitutes your acceptance of and your agreement to be bound by these Terms and Conditions of Use. Please read this page and the Signature Aviation Ltd Privacy Policy carefully. If you do not accept these Terms and Conditions of Use, do not use the Site. Signature Aviation Ltd may revise these terms of use at any time. You should visit this page periodically to review these Terms and Conditions of Use, because they are binding on you. Even if you do not read these terms, you accept that you have notice of them and are bound by them.

Eligibility
You must be 18 years of age or older to visit or use this Site. By visiting this Site, you represent and warrant to Signature Aviation Ltd that you are 18 years of age or older, and that you have the right, authority and legal capacity to agree to and abide by these Terms and Conditions of Use. You also represent and warrant to Signature Aviation Ltd that you will only use the Site in a manner consistent with any and all applicable laws and regulations.

Use of Content
As a condition of your use of the Site, you represent and warrant to Signature Aviation Ltd that you will not use the Site or any of the content of the Site for any purpose that is unlawful or prohibited by these Terms and Conditions of Use. You may not damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. Materials provided on the Site are provided as a service to Signature Aviation Ltd's customers to be used for informational purposes only. Signature Aviation Ltd makes no representations about the suitability of such materials for any purpose.

The contents of the Site including all elements thereof, such as text, graphics, images, logos, button icons, software and other elements (collectively, "Signature Aviation Ltd content"), are protected under both United States and foreign copyright, trademark and other laws. All Signature Aviation Ltd content is the property of Signature Aviation Ltd or its content suppliers. The compilation (meaning the collection, arrangement and assembly) of all such elements is the exclusive property of Signature Aviation Ltd and is protected by U.S. and international copyright laws. Unauthorized use of the Signature Aviation Ltd content may violate copyright, trademark, and other laws. You may not sell or modify Signature Aviation Ltd content or reproduce, display, publicly perform, distribute, or otherwise use the Signature Aviation Ltd content in any way for any public or commercial purpose. The use of the Signature Aviation Ltd content on any other web site or in a networked computer environment for any purpose is prohibited.

Signature Aviation Ltd Site Restrictions
You may not use the Site to transmit, distribute, store or destroy material, including without limitation the Signature Aviation Ltd content, (a) in violation of any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others, or (c) that is defamatory, obscene, threatening, abusive or hateful. Users are also prohibited from violating or attempting to violate the security of the Site, including, without limitation the following activities: (a) accessing data not intended for such user or logging into a server or account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, by submitting a virus to the Site, overloading, "flooding", "spamming", "mailbombing" or "crashing"; (d) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting or (e) attempting to “screen scrape” or otherwise engage in copying of content on Site. Violations of system or network security may result in civil or criminal liability. Signature Aviation Ltd will investigate occurrences involving such violations and will cooperate with, law enforcement authorities in prosecuting users who commit such violations.

User Content and Submissions
You are solely responsible for content that you submit on the Site. By submitting content you grant, and you represent and warrant that you have the right to grant, to Signature Aviation Ltd an irrevocable, worldwide, royalty-free license to use the submission and to prepare derivative works therefrom. Signature Aviation Ltd assumes no obligation whatsoever to use, respond to or pay any compensation with respect to any idea, submission or suggestion provided by you and may remove or delete any such idea, suggestion or submission at any time in Signature Aviation Ltd’s sole discretion.

Termination
Your right to use the Signature Aviation Ltd site may be terminated if Signature Aviation Ltd, in its sole discretion, determines that you have violated these Terms and Conditions of Use. In the event your right to use the Signature Aviation Ltd site is terminated, your obligations under this agreement will continue until the final resolution of any dispute relating to your use of the site.

Disclaimer Of Warranties
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SITE AND THE INTERNET GENERALLY. SIGNATURE AVIATION LTD AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE SITE FOR ANY PURPOSE. ALL INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THE SITE ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. SIGNATURE AVIATION LTD AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS AND SERVICES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPRIETARY RIGHTS, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. IN NO EVENT WILL SIGNATURE AVIATION LTD AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE OF DATA, OR PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS AND SERVICES OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SIGNATURE AVIATION LTD OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS AND CONDITIONS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. IF YOUR USE OF THE SITE OR THE SIGNATURE AVIATION LTD CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, SIGNATURE AVIATION LTD IS NOT RESPONSIBLE FOR THOSE COSTS.

Indemnity
By using the Site, you agree to defend, indemnify, and hold harmless Signature Aviation Ltd and its respective officers, directors, employees and agents, against any claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from (a) any user content or other material you submit on the Signature Aviation Ltd site, (b) your use of any Signature Aviation Ltd content, or (c) your breach of the terms of these Terms and Conditions of Use.

Governing Law
Your agreement with Signature Aviation Ltd will be governed and construed in accordance with the laws of the State of Florida. All disputes between you, Signature Aviation Ltd, and it respective officers, directors, employees and agents will be governed and construed in accordance with the laws of the State of Florida without regard to its conflicts of law rules.

Below are the terms and conditions (“Terms”) for the Signature TailWins® Rewards Program ("Program") sponsored by Signature Flight Support Corp. By creating a Program account (“Account”), you  “you” or “User”) agree (a) to abide by these Terms and our terms and conditions of use for our website and (b) confirm you have read, understand and agree to our Privacy Policy. Please read these documents carefully, and retain them for your records.

1. About the Program. As detailed in the Program Description, Signature Flight Support Corporation (“us”, “our” or “we”) will enable you to earn redeemable rewards points (“Rewards Points” or “Points”). You can redeem your Rewards Points for items (“Rewards”) in the Online Catalog Rewards Center at https://signatureaviation.com/loyalty/redeemPoints.

2. Program Changes, Suspension or Termination.

2.1 We have the right to modify these Terms or the Program. We reserve the right to add to or modify these Terms at any time and in any manner without notice by posting the Terms on our website. We will use commercially reasonable efforts to provide you with advance notice of any material changes that may negatively impact your Rewards. Our rights to change the Terms include, but are not limited to, the right to (a) remove or substitute items offered as Rewards, (b) expire or eliminate point expiration, or (c) adjust the number of Rewards Points earned for various purchases. If you do not agree to these changes, then you must close your Program account, and stop using the Program. If you do not stop using the Program, then your continued use of the Program will be deemed acceptance of the changed Terms. You should review the Terms periodically to ensure your familiarity with the most current version.

2.2 We may modify or substitute the Rewards. All Rewards are subject to availability. If a Reward is discontinued or unavailable, we will make reasonable efforts to provide you with advance notice and to offer an equivalent substitute. We may need to make substitutions without advance notice when necessary. Rewards offers are void where prohibited by law.

2.3 Who is eligible to participate? The Program is open to Users who reside in the fifty (50) United States or the District of Columbia and who are at least eighteen (18) years of age, and is void where prohibited by law. We reserve the right to place additional limits and restrictions on your use of the Rewards Program in order to comply with applicable law. To participate, you must have a valid Account with us. To redeem Rewards Points, you must provide your first and last name, and submit your phone number, email address, and country of residence. At your discretion, you may volunteer additional personal information, such as your gender, date of birth, company name, job title, address information, business phone or other information. For fraud prevention, you may also be required to provide other information we deem necessary or to answer security questions. Additional personal information may be required to redeem Rewards Points for certain Rewards.

3. Signature TailWins® Account Details.

3.1 How you may earn Rewards Points. All Rewards in your Account are shown as Rewards Points. All redemptions made through your Account and number of Points available to you will appear in the Account Quick View or Statements Overview accessible through our website.

3.2 Who is the Account holder? Membership can be either a company or an individual. To clarify, the terms “you” or “User” in these Terms refer to the individual or company whose name appears on the Account Quick View on the Program website. When you open an Account, you agree that, if you are acting on behalf of your company, you have any authorization necessary to open the Account and redeem Rewards. You agree to use any such company Account for business purposes only. We have no obligation to allocate, transfer or otherwise account to a company Account holder for Points earned by an individual Account holder while performing company business or for Rewards redeemed by an Account holder. Disputes between individuals and their respective employers shall be resolved between such parties without our participation. Although we have no obligation to do so, we reserve the right, in our sole discretion, to terminate any company account opened in the name of an individual or transfer any such points to the company at any time without notice.

3.3 What to do if you disagree with your Account Statement Overview? Any dispute about Rewards Points amounts posted to your Account must be raised within 90 days following receipt of your Summary. We reserve the right to make corrections or adjustments to the number of Rewards Points posted to your Account and will endeavor, in good faith, to advise you in writing of any such corrections or adjustments through your quarterly Summary. After 90 days, you waive any right to raise a dispute about Rewards Points discrepancy.

3.4 What to do if you suspect unauthorized use of your Account? You should make every effort to safeguard your Account number from unauthorized use. It is your responsibility to inform the Loyalty team using the Contact Us form immediately if you lose your Account number, or believe someone may have obtained unauthorized access to it. We will issue one new Account number at no cost to you; however, we reserve the right to charge a reasonable service fee for each additional replacement number requested. If someone obtains access to your Account number and uses your Rewards Points without your permission, we are not responsible for replacing those Points. If you report a lost or stolen Account number, you may be required to provide additional information regarding the circumstances of the loss or theft. Please do not attempt to use an Account number after you have notified us that it is lost or may have been misappropriated, even if you find it, since any further transactions will be considered unauthorized and will be denied.

3.5 You agree to provide accurate and complete contact information. You agree to provide correct contact information when you open your Account, and to notify us immediately if your name, email, address, or other contact information changes. Please update your information online by clicking https://www.signatureaviation.com/loyalty/editProfile. If you change your name, or want to change the Account holder’s name or other Account information, you must edit on your online Account profile. If you change the name of the Account holder, you agree that, you have any authorization necessary to change the Account holder and only the new Account holder will enter his or her personal information and redeem Rewards. Disputes between individuals regarding the Account shall be resolved between such parties without our participation.

3.6 We have no responsibility if your Account information or Rewards are sent to the wrong person. Your failure to notify us of any change in your name and/or address may result in information regarding your Account number being sent to the wrong person. In such event, we shall not be responsible for any resulting misapplication or misuse of points in your Account.

3.7 We may suspend or terminate your Account for misuse. If we suspect any fraud or abuse, your Account may be suspended or terminated, or we may restrict any Rewards activity. We also reserve the right to reissue a different Account number to you (and transfer your Rewards Points to that account), upon written notice at any time via the email you provide to us.

3.8 We may suspend or terminate your Account for inactivity. If you have had not completed a qualifying purchase for the Program for any consecutive twelve (12) month period, your Account will be deemed “inactive.” Unredeemed Points expire if your Account is inactive, and you do not earn any Points for twelve (12) months; after such time we may close your Program Account with or without notice. In the event you still have Rewards Points remaining in your Account on the designated expiration date, we reserve the right in our sole discretion to close the Account and/or deactivate any unused Points.

3.9 Multi-Factor Authentication. All accounts are required to use multi-factor authentication (MFA) for additional security. MFA requires the use of a valid mobile phone number that can receive SMS / text messages. Users are responsible for ensuring their mobile number is always correct and up to date. Incorrect information may result in an inability to access your account, modify profile information, redeem points, or perform other actions related to your account.

4. Rewards requirements

4.1 What are the requirements to redeem Points? Your points provide you with the opportunity to obtain specific Rewards. Points may be used by the designated Account holder only, provided that the Account holder may transfer Points to any recipient with an active Signature TailWins® Account. You may also send Rewards as gifts to others. We reserve the right to suspend or terminate your right to transfer Points or gift Rewards in our sole discretion. There may be a limited number of a certain Reward, and those Rewards will be offered on a first-come, first-served basis. We may require you to sign an affidavit, waiver or publicity consent to select certain Rewards. Rewards Points are not legal tender, have no cash value, are not redeemable for cash, or for products other than as expressly set forth herein, unless required by applicable law. Your may only use your Points to order the specific Rewards that we offer through our Online Catalog Rewards Center at https://signatureaviation.com/loyalty/redeemPoints.

4.2 What if you do not have enough Points? We have temporarily suspended the purchase of points but this will be an option in the future.

4.3 There are restrictions on your Rewards. Each Reward is subject to the terms and conditions of the third party vendor of such Reward. You should become familiar with all terms and conditions that apply to each Reward, including any age eligibility requirements. The terms and conditions on our website for each Reward are provided by the third party merchant offering the Reward. If you select an electronic gift card, you will receive the card electronically. We will use commercially reasonable efforts to have our third party vendor include in the email a link to the vendor’s gift card terms and conditions. If for any reason, a link to the terms and conditions are not included in the email or if you have any other questions about the terms and conditions of a Reward, you should contact our Customer Service Center at +1.877.558.2646 prior to redemption of the Rewards Points or use of the gift card. If you redeem Points for a Reward, you agree to use the Rewards in compliance with the terms and conditions governing that Reward. You may not offer Rewards for resale. Rewards Points do not create a contractual relationship, express or implied, or an offer for a contract or agreement. If you order a Reward that is out of stock, or for other reasons in our sole discretion, we may substitute a Reward of comparable value, or refund your Rewards Points. You understand that the Rewards, and the related terms and descriptions are provided to us by third party vendors and the merchants offering the Rewards, and although we will try to verify the Rewards information provided by the third party is accurate, you agree that we are not responsible for any errors or omissions in such information.

4.4 You are responsible for taxes and other Rewards expenses. You are responsible for all government taxes levied on the Reward including, but not limited to, all federal, state and local taxes and all other expenses relating to accepting and using the Reward.

4.5 Rewards are non-refundable. Rewards are not refundable once redeemed. Once you redeem Points for a Reward, it cannot be cancelled by you, nor can you return it for a refund of Rewards Points. If you paid a portion of the Rewards value with a credit or debit card, as noted in Section 4.2 above, this credit or debit card charge is non-refundable.

4.6 We have no responsibility for lost, stolen or undeliverable Rewards. We are not responsible or liable for, and are under no obligation to re-issue a Reward that is lost, damaged or stolen, unless required by applicable law. It is your sole responsibility to ensure the email address you provide is correct, and to update that email address as necessary. If a Reward is undeliverable, we have no obligation to reissue the Reward, and you thereby may forfeit the Reward and the related Rewards Points.

4.7 Your Rewards may expire or incur fees. Each Reward you redeem under this Program will expire on the expiration date stated on the Reward and is subject to inactivity or other fees in accordance with the terms and conditions for each Reward, subject to applicable law.

4.8 No Responsibility for Rewards. Each Reward is the sole responsibility of the Reward issuer and Signature Flight Support Corporation has no responsibility for your receipt, use or inability to use any Reward.

5. Redemtion Process

5.1 How are Points deducted? Points are deducted from your Account when you order a Reward, not at the time of shipment or delivery.

5.2 When will you receive your Reward? If your order complies with these Terms, Rewards redemptions will be processed and your Reward will be emailed to you within three (3) business days, unless your order requires additional time (e.g., it is backordered, out of stock or if the redemption center state a different delivery time). Delays may be caused by the Program or the Reward’s issuer experiencing technical problems. Please retain your order number. If you have not received your selection after 3 business days, please contact our Loyalty team using the Contact Us form on the website.

5.3 What if you need help? For assistance with any Rewards redemption, contact our Loyalty team using the Contact Us form on the website. Depending on your issue, we may transfer or refer you to our third party vendor, (e.g., our provider of gift card rewards, Tango Card, Inc., at +1-877-325-8444. We, or our third party vendor, may require you to provide your order number to answer any questions regarding your Reward.

6. Privacy

To learn about our privacy practices and our collection and use of the personal information you provide, please read our online https://signatureaviation.com/about/policies-terms-and-conditions/privacy-policy.

7. Other Terms

7.1 Calls may be monitored. At any time, we may monitor telephone calls between you and us to ensure the quality of our customer service and to monitor or improve the Program.

7.2 Compliance with Terms. You must comply with these Terms to participate in the Program. As long as your Account is active and in good standing, you are granted a license to participate in the Program. We may terminate your Account when the Program ends, or if you violate these Terms. If we deem you to be participating in any manner that does not comply with these Terms, you may be disqualified from the Program and any of our other future Programs. If we believe you are abusing any aspect of the Program or are otherwise suspected of activities that violate these Terms, or are unlawful or harmful to another person or entity, or if you allow any third party to access or use the Program on your behalf. We have no responsibility to provide you with a reason for closing your Account. No Rewards will be issued or redeemed after termination of your Account or the Program. All questions or disputes regarding the Program, including, without limitation, those involving eligibility, participation, fraud and abuse, will be resolved by us, whose decisions shall be binding on all Program users.

7.3 We have no responsibility for third party vendors. We are not liable in any way for any services or goods you receive from a third party vendor, including without limitation, any defective goods or services, the failure of a merchant or supplier to honor the Reward, or the bankruptcy or other liquidation of the merchant or supplier. Neither us nor any of our third party vendors maintain any control over the third party manufacturers or suppliers of Rewards merchandise, the third party issuers of gift cards or over the third party personnel, equipment or operations of any air, water or surface carrier, ship line, transportation company, hotel, restaurant, tour company, or other third party providing travel services, general services, gift cards, products or accommodations, if applicable, as a Reward, because all third party vendors offering products and/or services through the Program are independent contractors.

7.4 Warranty Disclaimer and Limitation on Liability. Neither us nor any of our third party vendors, make any guarantees, warranties or representations to you of any kind, express or implied, with respect to (a) Rewards offering products, services or merchandise, (b) the accuracy, reliability, quality or content of any information, or (c) that the website, our Program, our service or its use will be uninterrupted or free of inaccuracies or errors. We make no warranties other than those made expressly in these Terms, and WE (ON BEHALF OF OURSELVES AND THE THIRD PARTY VENDORS) SPECIFICALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AS TO PRODUCTS AND/OR SERVICES OBTAINED THROUGH THE REDEMPTION OF REWARDS POINTS BY YOU.

Neither we nor our third party vendors shall be liable for any injury, damage, loss, expense, accident, delay, inconvenience or irregularity which may be caused or contributed to: (1) by any wrongful, negligent or unauthorized act or omission on the part of any third party vendor of a Reward offering; (2) by any defect in or failure of any vehicle, equipment, instrumentality, service, product, or accommodation which is owned, operated, furnished, sold or otherwise used by any such third party vendor; (3) by any wrongful, negligent or unauthorized act or omission on the part of any other third party not under the direct control of us; (4) the bankruptcy of any third party air or other travel carrier or any third party retailer issuing gift cards; and/or (5) by any other cause, condition or event whatsoever beyond the reasonable control of us.

Nor do we, nor our third party vendors, accept any liability for any loss, expense, damage or injury incurred as a result of any defect in or failure of the Program, any Reward or our service. Except as otherwise EXPRESSLY provided in these Terms, and to the extent permissible under applicable law, our cumulative liability to you for any claims or damages arising out of or related to your use of the Program, Rewards or any of our other services shall not exceed the greater of $100.00 USD.

These limitations on liability apply to: anything related to the Program, this website, a Reward or any content made available through any other service we provide in connection with the Program; and in no event will we, or our third party vendors, be liable to you or any third party for any punitive, special, incidental, indirect, or consequential damages; or any claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort, related thereto, even if advised of the possibility of such damages. These limitations on liability also apply even if: repair, replacement or a refund for the Reward or service does not fully compensate you for any losses; or we or our third party vendor knew or should have known about the possibility of the damages.

These limitations on liability will apply to the maximum extent permitted by applicable law, even if any remedy fails of its essential purpose.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES, SO THE ABOVE DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

7.5 Indemnity. You agree to defend, indemnify and hold harmless us, our affiliates, successors and assigns, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the website and/or our Program or service.

7.6 Governing Law. The Terms will be governed by the laws of the State of Florida, without regard to conflict of law principles. Whenever possible, each provision shall be interpreted in such a manner as to be effective and valid under applicable law, but if any provision is held to be invalid, illegal or unenforceable under any applicable law or rule, the validity, legality and enforceability of the other provisions herein will not be affected or impaired thereby. The Terms, the Program, or any portion thereof, shall be subject to applicable law and void where prohibited by law.

7.7 Miscellaneous. We may assign the Terms to a third party at any time without notice to you. The Terms are not assignable or transferable by you without our prior written consent. The Terms supersede all prior terms and conditions. No failure or delay by a party in exercising any right, power or privilege under the Terms will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other, or further exercise thereof or the exercise of any other such right, power, or privilege.

7.8 Survival. The obligations of each party incurred prior to the effective date of termination of these Terms or your Account will survive the expiration or termination of these Terms for any reason. If any portion of these Terms or the Program is held invalid or unenforceable for any reason, it is agreed that any invalidity or unenforceability will not affect the remainder of the same and the remaining provisions will remain in full force and effect. You agree that the court of competent jurisdiction may modify any objectionable provision of these Terms so as to render it valid, reasonable and enforceable.

Your use of the trip support services arranged by Signature Flight Support on behalf of our trip support partners at airports across Italy (Airports) (Trip Support Service) is governed by the following terms and conditions. By making a booking (whether with Signature Flight Support directly, or on our website, by telephone, by email or via one of our booking agents) and/or using the Trip Support Service, you agree (and each passenger and any party acting on behalf of such passengers agree) to the following terms and conditions:

“Signature Flight Support”, "we", "our" and "us" are references to SFS Italy s.r.l, Signature Flight Support Italy s.r.l., Signature Flight Support London Luton Limited, or another subsidiary of BBA Aviation plc, respectively, as the context requires. “Customer”, "you" and "your" are references to the Trip Support Service customer, passenger and/or person who makes a Trip Support Service booking and/or any person who is acting on behalf of such customer or passenger(s), as the context requires.

1. Trip Support Service is a liaison booking service with local partner FBOs at airports where Signature Flight Support does not have a physical presence. In this respect, Signature Flight Support acts as a conduit between the local FBO provider and you, to allow you to book FBO services at the Airports with minimal hassle.
2. Signature Flight Support does not, as part of the Trip Support Service, provide any of the ground handling or associated services to you, your passengers, your customers, or your aircraft (including, for example, refuelling, de-icing, lounge services, and catering etc), which are provided wholly and exclusively by the local FBO operator at the relevant Airport.
3. Signature Flight Support, and its employees, agents, and affiliates will not be liable for any claims, liabilities, costs, expenses, damages and losses (whether direct or indirect) suffered or incurred by you arising out of or in connection with your use of the Trip Support Service, or the provision of any ground handling and related services provided by the local FBO operator at an Airport. Any liability for such claims resides solely with the local FBO operator, and you agree that you will direct any and all such claims to the local FBO operator without involving Signature Flight Support in any way.
4. You agree to indemnify us and our employees, agents and affiliates in respect of any claims, liabilities, costs, expenses, damages and losses (including any direct or indirect losses or consequential losses, loss of profit, loss of reputation, penalties, and legal costs and all other professional costs and expenses) suffered or incurred by us arising out of or in connection with your use of the Trip Support Service, or the provision of any ground handling and related services by the local FBO operator at an Airport.
5. We will invoice you on behalf of the local FBO operator (such invoice will include our service fee). Such invoice must be paid within 30 days of the date of invoice.
6. Signature Flight Support will not be held responsible for the quality of any services provided by a local FBO operator at any Airports.
7. If any of these terms are found by a court or authority of competent jurisdiction to be illegal, unlawful, void or unenforceable, such term shall be deemed to be severed from the remaining terms and conditions and this shall not affect the remainder of the terms and conditions which shall continue in full force and effect.
8. These terms and conditions are subject to English law and any dispute (including in relation to non-contractual disputes) shall be subject to the non-exclusive jurisdiction of the English courts. Nothing in these terms and conditions affects your statutory rights.
9. Signature Flight Support reserves the right to unilaterally modify these Terms and Conditions at any time without notice.
10. Both parties will comply with the requirements of the Data Protection Legislation and agree that the terms of the Data Processing Schedule in Appendix 1 shall apply to the provision of the Trip Support Services.

Appendix 1 – Data Processing Schedule

1. Definitions and Interpretation

1.1 In this Data Processing Schedule, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly: “Applicable Law” means any law including any statute, statutory instrument, bye-law, order, regulation, directive, treaty, decree, legally binding decision, legally binding regulatory code of practice or guidance (including any relevant and legally binding judgment, order or decision of any court, regulator or tribunal) in force from time to time and with which you and/or Signature Flight Support must comply when Processing relevant Personal Data. “Agreed Purpose” shall have the meaning given to in in Annex A below (as the same may be varied from time to time in the manner set out in this Data Processing Schedule). “Data Protection Legislation” the Applicable Law governing the handling of personal information, personal privacy and/or electronic communications, as applicable in the relevant jurisdiction (as the context requires), including:

• (a) in respect of countries or territories inside the EU:
  • (i) Directive 2002/58/EC and the local laws implementing such directive;
  • (ii) the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and any local laws supplementing or amending its terms; and
  • (iii) the proposed Regulation on Privacy and Electronic Communications and any local laws supplementing or amending its terms (the “RPEC”),
• (b) in respect of the United Kingdom (in the event that it ceases to be a member of the European Union and no longer falls within (a)):
  • (i) any laws superseding and/or supplementing the GDPR (including the Data Protection Act 2018);
  • (ii) the local laws implementing Directive 2002/58/EC; and
  • (iii) the RPEC; and
• (c) in respect of countries or territories outside the European Union but within the European Economic Area and/or European Free Trade Association, any Applicable Law closest in nature and scope to the European Data Protection Laws, governing the use of personal information

and the terms “Controller”, “Data Subjects”, “Personal Data”, “Personal Data Breach”, “Process”, “Processed”, “Processing”, “Processor” and “Supervisory Authority” have the meanings set out in, and will be interpreted in accordance with, such Applicable Law.

“EU Model Controller to Processor Clauses" the transfer agreement incorporating the standard contractual clauses for data processors established in third countries pursuant to the EU Commission Decision (2010/87/EU) of 5 February 2010 under EU Directive (95/46/EC), or such other Commission decision as may replace it from time to time.

“Group” means in relation to either party, that party, and any holding company and any parent company and any subsidiary and any subsidiary undertaking or trading division of that party or such company, such terms in italics having the meanings attributed to them in the Companies Act 2006 and "Group Company" means any one of them;

"Relevant Personal Data" means personal data which is Processed by Signature Flight Support on your behalf pursuant to this Data Processing Schedule, as more particularly described in Annex A (Details of Personal Data Processed); and

"Restricted Transfer" means an international transfer of Relevant Personal Data which would be prohibited by Data Protection Legislation in the absence of a valid transfer mechanism under the Data Protection Legislation, such as the EU Model Controller to Processor Clauses.

“Sub-Processor” means the sub-processors detailed at the Signature Flight Support website, as updated from time to time.

1.2 In this Data Processing Schedule, unless the context otherwise requires:

• (a) Any reference to this Data Processing Schedule includes its Annexes;
• (b) headings are for convenience only and do not affect the interpretation of this Data Processing Schedule;
• (c) references to a person includes its legal personal representatives, successors and assigns;
• (d) a reference to any statute, enactment, order, regulation or other similar instrument shall be construed as a reference to the statute, enactment, order, regulation or instrument as amended, extended or re-enacted from time to time; and
• (e) any phrase introduced by the terms "include", "including", "particularly" or "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

1.3 In the case of conflict or ambiguity between:

• (a) any of the provisions of this Data Processing Schedule and the provisions of any written agreement for services, in relation to personal data, personal privacy and/or electronic communications, the provisions of this Data Processing Schedule will prevail; and
• (b) any of the provisions of this Data Processing Schedule and any executed EU Model Controller to Processor Clauses, the provisions of the executed EU Model Controller to Processor Clauses will prevail.

2. Data Processing Obligation

• 2.1 The parties acknowledge and agree that for the purpose of the Data Protection Legislation, the Customer is the Controller of the Relevant Personal Data.
• 2.2 The Customer shall:
  • (a) comply with Data Protection Legislation and ensure that any instructions it issues to Signature Flight Support shall comply with Data Protection Legislation; and
  • (b) have sole responsibility for the accuracy, quality and legality of Relevant Personal Data and the means by which it acquired Relevant Personal Data and shall establish the legal basis for processing under Data Protection Legislation, including providing all notices and obtaining all consents as may be required under Data Protection Legislation in order for Signature Flight Support to process the Personal Data for the Agreed Purpose as otherwise contemplated by this Data Processing Schedule.
• 2.3 The Customer authorise Signature Flight Support to act as its Processor as stated in this Data Processing Schedule.
• 2.4 The Customer:
  • (a) specifically authorises the engagement of Signature Flight Support Group Companies as sub-processors and generally authorises the engagement of the Sub-Processors for the Processing of Relevant Personal Data; and
  • (b) authorises Signature Flight Support to make any Restricted Transfers in order to carry out the Agreed Purpose provided that Signature Flight Support takes such measures as are necessary to ensure the transfer is in compliance with the Data Protection Legislation.
• 2.5 Signature Flight Support shall process the Relevant Personal Data as a Processor to fulfil the Agreed Purpose, as set out in Annex A (Details of Personal Data Processed).
• 2.6 Signature Flight Support shall ensure that its contract with each Sub-Processor and Group Company imposes equivalent terms no less protective for the Relevant Personal Data as those imposed on Signature Flight Support in Clauses 2.5 – 2.8.
• 2.7 Signature Flight Support will inform the Customer of any intended changes concerning the addition or replacement of any Sub-Processor, including by making such information available to the Customer on our web page. Unless the Customer objects to such changes in writing setting out its reasonable concerns in detail within four (4) weeks from such update to the web page, the change shall be deemed accepted by the Customer. If you do object, you shall acting reasonably work with Signature Flight Support in good faith to find an alternate Sub-Processor and/or solution.
• 2.8 Signature Flight Support shall:
  • (a) only Process Relevant Personal Data pursuant documented instructions received from or on behalf of the Customer (which shall include this Data Processing Schedule and subsequent instructions within the scope of the agreed services from time to time) unless Signature Flight Support is required to Process the Agreement Personal Data to comply with Applicable Law, in which case Signature Flight Support or relevant Sub-Processor will notify you of such legal requirement prior to such Processing unless such Applicable Law prohibits notice to you on public interest grounds;
  • (b) comply with its obligations under the Data Protection Legislation;
  • (c) implement technical and organisational measures to ensure a level of security appropriate to the risk presented by Processing the Relevant Personal Data;
  • (d) without undue delay notify the Customer of any Personal Data Breach;
  • (e) without undue delay provide all relevant information in relation to such Personal Data Breach
  • (f) in relation to the Processing of the Relevant Personal Data under this Data Processing Schedule of any, promptly notify the Customer:
  • (i) request, complaint or other communication received by Signature Flight Support from a Data Subject; and
  • (ii) communication from any relevant Supervisory Authority;
  • (g) provide reasonable assistance to the extent required to comply with its obligations under Data Protection Legislation to the Customer at the Customer’s reasonable cost:
  • (i) for it to respond to requests exercising Data Subjects’ rights under the Data Protection Laws, by appropriate technical and organisational measures, insofar as this is reasonable;
  • (ii) in documenting any Personal Data Breaches and reporting any Personal Data Breaches to any Supervisory Authority and/or Data Subjects;
  • (iii) taking measures to address Personal Data Breaches, including, where appropriate, measures to mitigate their possible adverse effects; and
  • (iv) conducting data protection impact assessments (where such data protection impact assessments are required by Data Protection Legislation) of any Processing operations and consulting with any applicable supervisory authority or appropriate persons accordingly;
  • (h) to the extent required to comply with its obligations under Data Protection Legislation make available to the to the Customer all information necessary to demonstrate compliance with the obligations in clauses 2.5 - 2.9, and allow for and contribute to no more than 1 audit per calendar year (unless mandated by a Supervisory Authority) to be conducted by you or other auditor mandated by you and accompanied by Signature Flight Support employees at a time and location that is convenient to Signature Flight Support. The Customer shall cover its own as well as Signature Flight Support’s reasonable expenses;
  • (i) ensure that persons authorised to Process the Relevant Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; and
  • (j) upon expiry or termination of this agreement or sooner at your request and choice, Signature Flight Support will delete all Relevant Personal Data unless retention is required by Applicable Law.

3. Variations

Signature Flight Support shall not unreasonably withhold or delay agreement to any consequential variations to this Data Processing Schedule (including to Annex A) proposed by the you to comply with the requirements of the Data Protection Legislation.

4. Severability

Should any provision of this Data Processing Schedule be invalid or unenforceable, then the remainder of this Data Processing Schedule shall remain valid and in force. The invalid or unenforceable provision shall be either (i) amended as necessary to ensure its validity and enforceability, while preserving the parties’ intentions as closely as possible or, if this is not possible, (ii) construed in a manner as if the invalid or unenforceable part had never been contained therein.

Annex A

Details of Agreement Personal Data Processed

Terms and conditions effective November 12, 2020 

A. Introduction

1. Signature Flight Support LLC and their parents, its subsidiaries and affiliates (“Signature”) offer the Signature Status® Rewards program (“Program”). Signature may, at its sole discretion, change, limit, or modify the Program, its rules, regulations, rewards, and membership levels (“Level”), as defined below, at any time, with or without notice. Signature may, in sole discretion : (a) increase or decrease the frequency required for Silver, Gold, or Platinum membership or change the benefits associated with a specific Level; (b) withdraw, limit, modify, or cancel any Program benefit; (c) add blackout dates or otherwise restrict Program benefits; or, (d) change the conditions of participation, eligibility, or Levels. 

2. Participation in the Program is subject to the terms and conditions of use, rules, regulations, policies and procedures (“Program Rules”) that Signature may, in its discretion, adopt or amend at any time without notice. Signature has the sole discretion to interpret and apply the Program Rules. 

3. Membership and membership materials shall remain at all times, the property of Signature, and shall not constitute property of the Member. Membership is for the Member's benefit only and may not be transferred to another person or entity without Signature’s approval, which it may grant or withhold in its sole and absolute discretion.

B. Eligibility

1. Members.

• Only duly-enrolled Program members ("Members") are eligible to receive Program benefits. To be considered for and remain eligible for Program membership and benefits, you must have patronized a United States airport at which Signature operates a Fixed Base Operation (FBO), other than at the Aircraft’s home airport if the Member is not a tenant of Signature, at least (7) seven times per Quarter for the prior two (2) consecutive Quarters. A Quarter shall mean a calendar quarter year.
• Member Aircraft (“Member Aircraft”) means those Aircraft that Member has under full time management, operational control and direction, staffed by Member’s employees or contractors, and which operate in furtherance of Member’s business.
• Member is responsible for the timely notification to Signature of any changes to fleet, including additions and deletions of Member Aircraft. Member Aircraft not in Signature’s database are not eligible to receive Program benefits.
• Applicants who either (1) own or operate a fleet size exceeding ten (10) aircraft, (2) have an existing customized, written or contractual pricing agreement or arrangement with Signature, or (3) own or operate transport category and piston aircraft are ineligible. Signature, in its sole discretion, may waive the exclusions in (1) or (2), above.
• Employees of Signature Flight Support LLCand their parents, subsidiaries and affiliates are ineligible for this Program.
• To request enrollment as a Member, go to www.signatureaviation.com.

2. Aircraft.

• Only turbine-powered Aircraft duly-registered with the Program (“Aircraft”) are eligible to receive Program benefits. Members who block their Aircraft registration numbers with the FAA Aircraft Situational Display system are required to complete requisite documentation to enable Signature to view the Member’s Aircraft as a condition of participation in this Program. Blocked aircraft are not eligible to participate in this Program or to receive Program benefits.

3. Flights.

• Only flights operating under instrument flight rules with a filed flight plan within the United States are eligible for Program benefits.

C. Membership Level

1. The Program offers the following Membership Levels: Silver, Gold, and Platinum. Level assignment is based upon the Frequency a Member patronizes Signature when landing an Aircraft at an airport that Signature maintains a fixed base operation (“FBO”). A full listing of all Signature FBOs in the United States is available at www.signatureaviation.com. “Frequency” means the number of Aircraft flights a Member utilizes a Signature FBO divided by the total number of Aircraft flights that the Member makes into an airport at which Signature operates an FBO. This will be determined by publicly-available tower record. Excluded from the Frequency calculation shall be trips to an airport at which a Member Aircraft is based other than at a Signature FBO. If a Member operates more than one registered Aircraft, the Frequency shall be calculated based upon the average Frequency of all Aircraft that were registered for any portion of the relevant Quarter. 

2. Signature assigns Member Levels as follows:
Silver Members are those who patronize Signature less than sixty percent (60%) of the time during the prior quarter when they land at airports at which a Signature FBO is located. 

Silver Members receive:

• The Signature Service Promise®.
• Complimentary National Emerald Club® membership.
• Third priority for hangar space and ground power unit ("GPU") start up service before non-Members.

Gold Members are those Members who patronize Signature more than sixty percent (60%) but less that ninety percent (90%) of the time during the prior quarter at airports at which a Signature FBO is located. 

Gold Members receive:

• The Signature Service Promise^®.
• Complimentary National Emerald Club^® membership.
• Guaranteed crew car with eight (8) hours advance notice.
• Fifty percent (50%) discount for GPU start up service and reasonable priority above non-Members and Silver Members with one (1) hour advance notice.
• Priority above non-Members and Silver Members for Signature hangar space, when available, with advance notice.
• Eight (8) hours of complimentary Signature hangar use for Aircraft storage, when available, between 0800 and 1700.

Platinum Members are those who patronize Signature more than ninety percent (90%) of the time during the prior quarter when they fly in to airports where there is a Signature FBO. 

Platinum Members receive:

• The Signature Service Promise^®.
• Waived handling charges for Signature QuickTurns for Platinum member (exclusions apply at BOS, IAD, LAX, MDW, MIA, MSP, SAN, SFO, TEB, ORD, and HPN).
• Complimentary National Emerald Club^® membership.
• Guaranteed crew car with four (4) hours advance notice.
• Complimentary GPU start up service and priority above non-Members, as well as Silver and Gold Members with one (1) hour advance notice.
• Priority above non-Members, as well as Silver and Gold Members for Signature hangar space, when available, with advance notice.
• Eight (8) hours of complimentary Signature hangar use for Aircraft storage, when available between 0800 and 1700.
• Priority ramp parking, when available and subject to operational constraints, for up to two (2) hours upon arrival and upon departure with two (2) hours advance notice.

3. The Signature QuickTurn^® includes meeting your Aircraft on the ramp with the personnel and equipment required to provide the services you requested, including: fuel trucks, GPUs, stairs, lavatory cart, potable water carts, cleaning carts, and cabin services such as coffee, ice, newspaper, and catering. The Signature QuickTurn^® requires certain pre-arrival notifications [a minimum of one (1) hour prior notice of arrival and “in range” call to Signature arrival base fifteen (15) minutes prior to landing], without which the Signature QuickTurn^® may not be available. Signature does not guarantee the actual length of time that it takes to provide a Signature QuickTurn^®. Factors such as size of the Aircraft, requested fuel uplift, airport or ramp traffic conditions, weather, among others, may influence the actual time it takes to provide a Signature QuickTurn^®. Platinum QuickTurn^® handling charge waiver applies only for aircraft meeting advance notice requirements and on the ground for 30 minutes or less. Exclusions apply. Signature locations where Free Platinum QuickTurns^® are not offered: BOS, HPN, IAD, LAX, MDW, MIA, MSP, ORD, SAN, SFO, and TEB.

4. The Level of benefits that a Member may qualify to receive in any particular Quarter shall be determined by the Member’s Frequency as calculated by Signature for the immediate prior full Quarter. 

5. Unless otherwise expressly stated, all notice provided by the Member, or his or her designee, shall be given to the local Signature FBO from which the Member seeks the services. 

6. Blackout dates, which are subject to Signature’s sole discretion, may apply to all or some of the Program benefits. 

7. Name and/or address changes must be made by contacting: 

Signature Flight Support LLC
Attn: Signature Status Rewards
13485 Veterans Way, Suite 600

Orlando, FL 32827 Email: sales@signatureflight.com 

Name changes must be approved by Signature and require supporting documentation, Member signature, and effective date. Member shall be solely responsible for advising Signature of any change of address. Signature shall have no responsibility for misdirected or lost mail. 

8. Members will receive quarterly statements via U.S. Mail or email at the address provided to Signature upon enrollment. 

9. Each Member is responsible for reading the Program Terms and Conditions, Program material, and quarterly statements to understand his or her rights, responsibilities and current Level assignment. 

10. A Member’s continued placement in a certain Level or Levels does not create entitlement to any vested benefit with respect to the Program.

D. Program and Member Account Termination

1. Program Termination. Signature reserves the right to terminate the Program by providing written notice (“Notice”) to its Members upon three (3) months notice. In that event, the Program benefits and membership shall terminate as of the termination date set forth in the Notice. 

2. Void Where Prohibited. The Program and its benefits, and other products or services referenced in the website may not be available to all persons or in all locations, and will be deemed void where prohibited by law. Participants in the Program are responsible for compliance with their local laws. Members may not use Program materials or products and services in violation of applicable laws. Subject to applicable rules against discrimination, Signature reserves the right to limit the availability of this Program and/or the provision of any product or service to any person or entity. 

3. Member Termination.
a. A Member’s account may be closed upon written notice from Signature, at Signature’s sole discretion, if the Member has not patronized a Signature FBO during any six (6)-month period. In that event, the Member’s Program benefits and membership shall terminate as of the effective date set forth in such notice.
b. In the case of a Member’s fraud or misuse of the Program, Signature has the right to terminate or suspend a Member from the Program and take appropriate legal action.
c. Membership in the Program may be revoked or suspended, with or without notice, if a Member fails to make timely payment of any amounts due to Signature for services or goods rendered.
d. Members may be provided with the ability to use usernames, passwords, or other means to gain access to otherwise restricted portions of the Signatureflight.com website (“Access Codes”). The content contained in such restricted areas is confidential to Signature, and is provided to Members for your personal use only. Signature reserves the right to prohibit the use of such Access Codes if such use interferes with this site’s operation or results in commercial benefits for other entities.

E. Miscellaneous

1. Privacy. Respecting a Member’s privacy is a priority for Signature. However, to keep Members apprised of Program membership news and developments, it is important that Signature provide Program information that may include printed statements and other information necessary for the Program’s administration, marketing materials from Signature, special offers and products, and marketing materials from third parties that have a strategic marketing relationship with the Program. As a Program Member, you consent to receive all of the information described above. Members will be given the opportunity to opt-out of such material. 

2. Disclaimers. SIGNATURE WILL PROVIDE A SIGNATURE WEBSITE (“WEBSITE”) FOR THIS PROGRAM. SITE MATERIALS, AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH OR IN CONNECTION WITH THIS WEBSITE ARE ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT BETWEEN THE PARTIES. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, SIGNATURE, ITS PARENT, SUBSIDIARIES AND AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS, SHAREHOLDERS, LICENSEES, SUPPLIERS, ADVERTISERS, AND AGENTS (“SIGNATURE PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, UNLESS OTHERWISE EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT BETWEEN THE PARTIES WITH REGARD TO A PARTICULAR PRODUCT OR SERVICE. SIGNATURE PARTIES DO NOT WARRANT THAT A MEMBER’S USE OF THE WEBSITE OR THE SITE MATERIALS WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR VIRUS FREE. MEMBERS ACKNOWLEDGE THAT THEY ARE RESPONSIBLE FOR MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE, OTHER EQUIPMENT NEEDED TO ACCESS AND USE THIS WEBSITE, AND ARE RESPONSIBLE FOR ALL CHARGES RELATED TO THE USE THEREOF. USE OF THIS WEBSITE IS ENTIRELY AT MEMBER’S OWN RISK. 

3. Conflicts. In the event a conflict arises between any information posted on the Website or in written Program materials and any contract a Member has with Signature, the terms of the Member’s contract with Signature shall prevail for that Member. 

4. Limitation of Liability. AS A CONDITION OF A MEMBER’S USE OF THE WEBSITE AND PARTICIPATION IN THE PROGRAM, MEMBER AGREES THAT SIGNATUREPARTIES WILL NOT BE LIABLE TO MEMBERS, THEIR OFFICERS, EMPLOYEES, CONTRACTORS OR AGENTS, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY, OR CONSEQUENTIAL LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF BUSINESS OPPORTUNITIES, LOST DATA, INTERRUPTED COMMUNICATIONS, DAMAGES, EXPENSE, OR COSTS RESULTING ARISING IN CONNECTION WITH MEMBER’S USE OF THE WEBSITE, BEING A MEMBER OF THE PROGRAM, THE RECEIPT OF PROGRAM BENEFITS, GOVERNMENT RESTRICTIONS, STRIKES, WAR, NATURAL DISASTERS OR OTHER FORCE MAJEURE, INCLUDING WITHOUT LIMITATiON POWER FAILURES, INCREASES IN ON-LINE ACTIVITY (USAGE SPIKES), VIRUSES, HARDWARE FAILURES, ATTACKS ON OUR SERVERS OR ANY OTHER CONDITION BEYOND THE REASONABLE CONTOL OF SIGNATURE PARTIES. ADDITIONALLY, SIGNATURE PARTIES SHALL NOT BE LIABLE FOR ANY LOSS OF SECURITYOF INFORMATION PROVIDED IN CONNECTION WITH MEMBER’S USE OF THE WEBSITE, OR INTERCEPTION OF ANY SUCH INFORMATION BY UNAUTHORIZED THIRD PARTIES. MEMBER’S SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE AND/OR SITE MATERIALS CONTAINED WITHIN THE WEBSITE SHALL BE TO CEASE USING THE WEBSITE AND/OR SITE MATERIALS. 

5. Indemnity. By using the Website and enrolling in the Program, Member agrees to defend, indemnify, and hold harmless Signature Parties against any claims, actions or demands, including without limitation reasonable legal and costs, resulting from (a) any user content or other material you submit on the Website, (b) improper or illegal use of any Signature Parties content, or (c) Member’s your breach of the terms of Program Rules. 

6. Governing Law. Use of the Website and participation in the Program shall be governed and construed in accordance with the laws of the State of Florida without regard to its conflicts of law rules. All disputes between Members (past or present) and Signature Parties that arise out of or concern the Program and its benefits shall be governed and construed in accordance with the laws of the State of Florida without regard to its conflicts of law rules, and shall be submitted for resolution to either the U.S. District Court for the Middle District of Florida or a state court located in Orange County, Florida. Member waives any jurisdictional, venue, or inconvenient forum objections to such courts. 

Signature and Signature Status are registered trademarks of Signature Flight Support LLC. 

Overview

Pursuant to the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), and other California privacy laws, we are providing the following information to visitors, users, and others who reside in the State of California (“consumers”). We share the same information about our practices with everyone but use this notice to make disclosures required by the CCPA/CPRA.

This notice includes the following parts:

• Transparency: We are transparent about how your personal information is collected, used, shared and sold.

• Control: We put you in control of your personal information, including accessing and deleting your personal information.

• Benefits to You: We use your personal information to benefit you and to make your experiences better.

• Consumer Request Metrics: We report our consumer requests metrics annually.

To learn more about Signature’s privacy principles, see our Privacy Policy.

Transparency

What Personal Information We Collect

You have the right to know what kinds of personal information Signature is collecting and our business purposes for that collection.

We make this information available to consumers in the Personal data we collect section in our Privacy Policy.

 How We Use Your Personal Information

 You have the right to know how personal information is obtained, how it is used, and our business purposes for that use.

 We make this information available to consumers in the Personal data we collect section on our Privacy Policy.

How We Share Your Personal Information

You have the right to know if your personal information is shared with any third parties. We may share personal information to have Service Providers, as defined by the CCPA, perform services specified by written contract. In addition, we may share personal information with third parties for other notified purposes, as permitted by the CCPA.

We make this information available to consumer in the Reasons we share personal data section on our Privacy Policy.

We Do Not Sell Your Personal Information

You have the right to know whether your personal information is being sold. Your personal information is sold when it is shared with a third party for monetary or other valuable consideration for a purpose that is not a “business purposes” as set forth in the CCPA.

Signature does not sell your personal information.

Control

Right to Know, Right to Receive, Right to Delete

You have the right to:

• Know what specific pieces of personal information Signature has collected and retained about you over the previous 12 months.

• Receive a copy of your personal information.

• Delete your personal information.

Signature makes it easy for you to exercise your rights using our DSAR Portal.

If you have more detailed inquiries, you can submit a request to dataprivacy@signatureaviation.com. Before helping you with your inquiry, we may ask to verify your identity or the identity of your authorized agent.

Right to “Opt-out” of “Sale”

Signature Aviation does not sell your personal information, so we do not offer an opt out

Benefits to You

Financial Incentives

The CCPA allows businesses to offer consumers financial incentives for sharing personal information. For example, a business can offer a rewards program or provide a premium service to consumers as compensation for their personal information. Where Signature offers these programs, your participation is optional, your participation will be subject to any applicable terms, and you may withdraw at any time.

Non-Discrimination

The CCPA prohibits businesses from discriminating against you for exercising your rights under the law. Such discrimination may include denying a good or service, providing a different level or quality of service, or charging different prices. The CCPA permits businesses to provide differing levels or quality or different prices where the business can demonstrate that the difference is reasonably related to the value to the business of the consumer’s personal information

Consumer Request Metrics

2022 Report

To comply with the requirements of the CCPA, Cal. Civ. Code §§ 1798.100 – 1798.199, and its related regulation, 11 CCR § 999.317, Signature Aviation provides the following metrics related to California consumer requests received for calendar year 2022.

• Requests to know:                               
  •     Number of Requests: 0  
    
  •     Resolution: N/A  
  •     Response Time: N/A  
• Requests to delete
  •     Number of Requests: 0  
  •     Resolution: N/A  
  •     Response Time: N/A                 
• Requests to opt-out   
  •     Number of Requests: 0  
  •     Resolution: N/A 
  •     Response Time: N/A